return & exchanges

WHAT IS YOUR RETURN POLICY?

We can only accept the return of Parfums de Marly products purchased through our official website within 28 days after the delivery date, provided they are not used and sealed in their original packaging.

The order must be returned in its entirety including complimentary gifts (excluding the 1.5ml samples) in order to receive a full refund. Discovery Sets cannot be returned or exchanged.

The return shipping costs will be at the expense of the customer.

To initiate a return, kindly contact us on our contact form and our Customer Care team will be pleased to assist you.

Please do not destroy or discard a product, even if you suspect it is defective or damaged, before contacting our customer service department. Doing so may affect your eligibility for a refund or replacement.

*Please note: Engraved items are not eligible for exchange or return.

CAN I EXCHANGE MY ORDER?

The order must be returned in its entirety including complimentary gifts (excluding the 1.5ml samples).

Discovery Sets cannot be returned or exchanged.

Please note that orders from Bulgaria are not eligible for return, exchange or refunds.

For any exchange request, kindly contact us on contact form and our Customer Care team will be pleased to assist you.

WHICH COUNTRIES DO YOU DELIVER TO?

We currently deliver to the following countries:

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, and Vatican City.

Orders are shipped via our trusted carriers (UPS, DHL, or local partners depending on the destination).

WHAT ARE THE DELIVERY TIMINGS?

Once your order is placed, you will receive an email confirmation. Once your parcel is shipped you will receive an e-mail with your tracking information.

We offer free home delivery. Express shipping is available in the US within 24 business hours for an order placed before 11AM.

France : 2 to 4 working days with Colissimo
Europe : 3 to 7 working days with Chronopost or DHL
United Kingdom : 3 to 6 working days with Royal Mail
United States : 2 working days via FedEx, or overnight shipping for $30
Canada : 3 to 6 working days with FedEx

Kindly note that these estimates apply to orders placed before 12:00 PM.

We do not offer delivery in pick up points or in-store pick up.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you’ll receive an email with tracking information. You can also log into your account to view the status of your order.

DO I HAVE TO PAY CUSTOMS DUTIES WHEN RECEIVING MY ORDER?

No. Customs fees and VAT are already included in our prices.